Legal
Privacy Policy
Last updated: June 24, 2026
ClearChart respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using ClearChart.
ClearChart is a digital marketplace and creative platform for show choir arrangements, show design tools, purchases, digital downloads, messaging, and related services. This policy is written in plain English so users can understand how information is handled on the platform.
1. Information We Collect
We collect information that helps us operate ClearChart, provide marketplace features, deliver purchased content, support users, and protect the platform.
Account Information
When you create or use an account, we may collect information such as:
- Name
- Email address
- Account role or user type
- Login and authentication information
- Account preferences
- Account status and activity information
Profile Information
Users may choose to add profile information, such as:
- Display name
- Username
- Profile photo or image
- Bio or description
- School, organization, or program information
- Website or social links
- Public creator or director profile details
Some profile information may be visible to other users depending on how the platform feature is designed.
Content Uploads
Users may upload, create, or submit content through ClearChart, including:
- Arrangement files
- PDFs
- Audio files
- Images and cover artwork
- Show designs
- Marketplace listings
- Descriptions, tags, and metadata
- Messages
- Support requests
- Copyright reports or related documentation
- Other content submitted through platform tools
Users remain responsible for the content they upload, submit, publish, or share through the platform.
Purchase Information
When purchases are made through ClearChart, we may collect information related to the transaction, such as:
- Purchased item details
- Purchase amount
- Buyer account information
- Purchase status
- Digital Vault access records
- Download activity
- Receipts or transaction references
- Organization or program information used for account or download records
Communication Information
We may collect information when you contact us or communicate through ClearChart, including:
- Support messages
- Contact form submissions
- User-to-user messages
- Reports submitted to ClearChart
- Administrative or service-related communications
Device and Browser Information
We may automatically collect limited technical information, such as:
- Browser type
- Device type
- Operating system
- IP address
- Referring pages
- Pages visited
- Dates and times of access
- General usage activity
- Error logs or diagnostic information
Analytics Information
ClearChart may collect analytics information to understand how users interact with the platform. This may include page views, feature usage, search activity, clicks, session activity, and general performance data.
2. How We Use Information
We use information to operate, maintain, improve, and protect ClearChart.
This includes using information to:
- Create and manage user accounts
- Operate marketplace listings and creator profiles
- Process purchases
- Deliver purchased content through the Digital Vault
- Provide downloads and file access
- Support arrangement uploads and show design tools
- Enable messaging and contact features
- Respond to customer support requests
- Review reported content
- Maintain trust and safety systems
- Detect, investigate, and prevent fraud or abuse
- Protect platform security and users
- Improve platform features, performance, and user experience
- Analyze platform usage and trends
- Send important account, purchase, security, or service-related messages
- Comply with legal obligations and respond to valid legal requests
3. Content Uploaded By Users
ClearChart allows users to upload, create, submit, or share content, including files, arrangements, images, show designs, messages, listing information, and other materials.
Users remain responsible for the content they upload, submit, publish, or share through the platform.
ClearChart may review uploaded or submitted content for platform operations, trust and safety, support, abuse prevention, copyright reporting, or security purposes.
4. Payment Information
Payments on ClearChart are processed through third-party payment providers.
ClearChart does not store full payment card numbers. Payment card details are handled by payment processors according to their own security and privacy practices.
ClearChart may receive and store limited payment-related information, such as transaction status, purchase amount, purchased item, buyer account, receipt references, and payment confirmation details, so we can operate purchases, receipts, Digital Vault access, and support.
5. Analytics
ClearChart may use analytics tools to understand how the platform is used and to improve services.
Analytics information may help us understand:
- Which pages and features are used
- How users move through the platform
- Where users experience errors or confusion
- How marketplace, search, upload, and download tools perform
- How to improve reliability, usability, and product design
Analytics information is used to improve ClearChart and support platform operations.
6. Cookies and Similar Technologies
ClearChart may use cookies and similar technologies to help operate the platform, remember preferences, improve performance, understand usage patterns, maintain account sessions, and support security features.
Users may be able to manage certain cookie settings through their browser or device settings.
7. Sharing Information
ClearChart does not sell personal information.
We may share information only when needed to operate, protect, or improve the platform, including with:
Service Providers
We may share information with service providers that help us operate ClearChart, such as hosting providers, file storage providers, analytics tools, email or communication tools, security tools, and customer support tools.
Payment Processors
Purchase and payment information may be shared with payment processors so transactions can be completed, verified, refunded, disputed, or supported.
Legal Authorities When Required
We may disclose information if required to do so by law, legal process, court order, subpoena, or a valid government request.
Platform Security and User Protection
We may share or disclose information when we believe it is reasonably necessary to:
- Protect ClearChart
- Investigate fraud, abuse, or security issues
- Enforce platform rules
- Respond to copyright or safety reports
- Protect users, creators, buyers, or the public
- Prevent misuse of the platform
8. Account Security
Users are responsible for maintaining the security of their accounts and protecting their login credentials.
You should not share your account access with others. If you believe your account has been accessed without permission, contact ClearChart support as soon as possible.
ClearChart may use security measures to help protect accounts and platform data, but no online service can guarantee complete security.
9. Data Retention
We may retain information for as long as reasonably necessary to operate the platform, maintain account records, support purchases and Digital Vault access, comply with legal obligations, resolve disputes, enforce platform policies, and protect the security and integrity of ClearChart.
Retention periods may vary depending on the type of information involved.
10. Your Choices
You may have choices regarding your information, including the ability to:
- Update your profile information
- Manage account information
- Edit certain public profile details
- Manage uploaded content where platform tools allow
- Contact support for help with account or privacy questions
- Request account deletion where applicable
Some information may need to be retained for legitimate platform purposes, such as purchase records, security logs, fraud prevention, dispute handling, legal compliance, or Digital Vault access records.
To request help with your account or information, contact ClearChart support.
11. Children’s Privacy
ClearChart is not directed toward children under 13.
We do not knowingly collect personal information from children under 13. If we learn that information from a child under 13 has been collected, we will take appropriate steps to delete it where required.
12. Business Transfers
If ClearChart is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.
13. Changes To This Policy
ClearChart may update this Privacy Policy from time to time.
When we make changes, we may update the “Last updated” date above. If changes are significant, we may provide additional notice through the platform or by other reasonable means.
Your continued use of ClearChart after a policy update means you acknowledge the updated Privacy Policy.
14. Contact Information
If you have questions about this Privacy Policy or your account information, contact ClearChart support:
Email: support@clearchart.com